Why we’re betting against real-time team messaging – Ambition & Balance

Slack the product wasn’t the issue. It’s perfectly designed and built for what it does — real-time messaging for teams. It was real-time messaging itself that was the problem. 

Slack was useful for quickly checking on things, but we found that it was a troublesome channel for big picture discussions. Group chat interfaces are designed for rapid fire messaging, and it was nearly impossible to sustain a full conversation from start to finish.

The Cost of Interrupted Work: More Speed and Stress: http://www.ics.uci.edu/~gmark/chi08-mark.pdf